Benefits answers, where your people already work.
Employees ask a benefits question in ServiceNow and get an accurate answer for their country in seconds, from your own verified benefits data in Origin.
Answers in seconds
No ticket and no wait for the questions employees ask most.
No new portal or login
Answers appear in the ServiceNow conversation your people already use.
Your data, your choice
Answers come from the benefits data you own in Origin, for the countries you switch on.
Questions in ServiceNow. Answers powered by Origin.
When an employee asks a benefits question in ServiceNow, Origin answers it for their country, from your benefits data.
- Plan cover and exclusions
- Statutory and leave
- Flags gaps rather than guessing
- Handover to HR
Illustrative example with sample benefits data.
Why this matters
Benefits are the largest category of HR requests, and the hardest to answer well.
Benefits data sits with providers and local HR teams, scattered across portals, emails and PDFs, and it changes at every renewal. An assistant is only as good as the source it reads from. On benefits, the constraint is the data, not the model.
Around 12,800 hours
A typical 1,000-employee organisation loses around 12,800 hours a year to routine HR queries, equal to around £300,000 in productivity.
Applaud (with Censuswide), 2026 State of HR Service. A UK modelled estimate, so directional. Covers all routine HR queries, not benefits alone.29% put speed first
29% name speed of support as the number one driver of satisfaction.
HappySignals and ISG, Global IT Experience Benchmark, 2026. An IT-support benchmark, applied to benefits. Drivers of satisfaction, not resolution rates.The largest category
In Origin's analysis, benefits queries were the largest category of HR service requests.
Origin analysis of around 20,000 Tier 1 HR service desk cases, 2026. Origin's own analysis, so directional rather than an industry benchmark.Structured benefits data
One source of truth behind every answer
Origin brings your benefits policies, from PDFs, documents and scattered sources, into one system, structured by benefit type, in every country.
From your documents
- Three or four documents that disagree
- Last year's policy sits beside this year's
- Statutory entitlements aren't in there
- Pages of text to search
From Origin
- One structured record per plan
- Updated at every renewal
- Statutory held alongside your plans
- Fields built for each benefit type
Built for benefits: Cuido™, Origin's AI, extracts policy details into fields specific to each benefit type and uses those fields to answer employee questions. If the information isn't there, it says so rather than guessing. Learn more about Cuido
See Origin Benefits Agent answer your own questions.
Tell us about your ServiceNow set-up and the countries that matter most. We will run your questions live and scope what your rollout would need.
How the Origin Benefits Agent works
An employee asks
A benefits question asked, in the employee experience they already use.
ServiceNow connects to Origin
ServiceNow recognizes the question and calls the Origin Benefits Agent.
Data is pulled from Origin
Structured fields: cover, exclusions, eligibility, waiting periods. All kept up to date as plans change.
The answer is returned
A conversational answer for that country, with a suggested next step.
Our collaboration with Origin is a great example of what can be achieved when an AI platform built for scale is underpinned by the right data and subject matter expertise. Origin provides exactly that.Jessica BynumVP, Global Benefits and Wellness, ServiceNow
Who it helps
Better answers for employees, and less time servicing tickets for the teams behind them.
Pick your function to see what changes for you.
For HR operations
Routine benefits questions answered in the conversation, before they become cases.
- Answers come from your structured benefits data in Origin
- If the agent isn't sure, it says so rather than guessing
- Your team can add a handover to HR for those moments
For benefits and reward
Fewer benefits questions land with your team, because employees find the answers themselves.
- One structured record per plan, updated at every renewal
- Statutory entitlements held alongside your plans
- You choose which countries are switched on
For employees
An answer in seconds, in the conversation they are already in. No waiting on a ticket.
- Answers for their country, from your verified benefits data
- What a plan covers, cover levels and exclusions
- No new portal, no new login
For tech / transformation
A certified Store app in the conversation you already run. No new front end.
- Packaged installation, with configuration required
- A supported ServiceNow interface, with the Virtual Agent and ServiceNow Otto (formerly Now Assist) capabilities required for your chosen experience
What you need in place
A short scoping conversation covers the countries you want enabled, what your benefits data needs to look like, and sizing the opportunity against your own case volume.
- 01
On ServiceNow
A supported ServiceNow interface, with the Virtual Agent and ServiceNow Otto (formerly Now Assist) capabilities required for your chosen experience. Packaged installation, with configuration required.
- 02
Employee details in ServiceNow
A valid employee identifier and country mapped in ServiceNow, with employee access configured.
- 03
An Origin client
Your benefits data live in Origin for each country you enable.
FAQs
What can the Origin Benefits Agent answer today?
Country and plan-level benefits questions, such as what a plan covers, cover levels and exclusions, plus statutory and leave entitlements where they are held in Origin for that country.
What happens when the agent doesn't know?
It says it doesn't have a specific answer rather than guessing. Your team can set up a handover to HR for those moments.
Do we have to switch on every country?
No. You choose which countries are switched on. Origin needs your benefits data for each of them.
How long does it take to set up?
It depends on your ServiceNow set-up and how ready your benefits data is. We scope it with you on a short call.
Is this only for ServiceNow?
ServiceNow is where we are starting. We are connecting Origin to more of the systems your people and partners already use, so the same verified answer is there wherever it is asked. If you are a platform or partner interested in connecting, get in touch.
Book a walkthrough
What happens next
- Tell us about your set-upYour ServiceNow footprint and the countries that matter most.
- A short scoping conversationThe countries you want enabled, what your benefits data needs to look like, and sizing the opportunity against your own case volume.
- See it liveWe'll show you what your questions could look like answered within ServiceNow.
Part of a ServiceNow account team? Email hello@originbenefits.com and we will route you to our partnerships team.