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    Enterprise Benefits Intelligence meets ServiceNow

    Origin is the world's first Enterprise Benefits Intelligence platform, giving global organizations a single, trusted source of truth for benefits. Our partnership with ServiceNow will bring that intelligence directly to employees through the platform their organization already runs.
    Find out more about how the integration brings AI-powered Benefits Intelligence to employees through the ServiceNow Employee Center.
    The partnership

    Layered into ServiceNow's infrastructure. Powered by Origin's Cuido.

    The partnership will connect Origin's Artificial Benefits Intelligence Cuido™ with ServiceNow's Now Assist, providing employees with fast, accurate and contextual answers to benefits questions through the Employee Center - without sending them to a new system, with a separate login, or a needing to raise a support ticket.
     
    Origin × ServiceNow
     
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    Why this matters

    Benefits are the biggest unresolved category in HR service delivery.

    AI has transformed how employees get answers about payroll, IT, and HR policy. Benefits remain the exception. The data is too fragmented, too country-specific, and too unstructured for generic AI to handle reliably.

    Through our partnership with ServiceNow, Origin will bring structured Benefits Intelligence directly into the tools employees already use.

    Self-service resolution below 20% 

    Fewer than 20% of benefits queries are resolved by self-service, compared to 60%+ for all other HR categories.

    Highest volume query category

    Benefits queries are the largest single category of HR service requests in ServiceNow HR Service Delivery data, globally.

    Source: Origin analysis of ServiceNow HR Service Delivery data
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    How the integration will work

    Seamless. Non-disruptive. Built for your existing setup.

     
    Step 1
    Employee asks a question
    Through the ServiceNow Employee Center, the same interface they already use every day.
    Step 2
    Now Assist identifies it
    ServiceNow's Now Assist recognizes it as a benefits query and routes it to Origin's Cuido™ in real time.
     
    Step 3
    Cuido queries Origin's data
    Cuido searches structured, validated benefits data.
     
    Step 4
    Accurate answer, in seconds
    The employee receives an accurate response, without raising a ticket or leaving ServiceNow.

    As enterprises transition from AI ambition to AI execution, reliable platform partnerships are more important than ever before. Origin's Cuido™ helps customers receive instant, accurate answers to benefits questions directly within the ServiceNow Employee Center — without raising a ticket or navigating a separate system. This collaboration highlights the power of innovation when expert knowledge is supported by an AI platform built for scale.

    Alix Douglas
    Global Vice President, Technology Partnerships, ServiceNow
    What this partnership will deliver

    A better experience for employees. A lighter load for HR.

    Benefits queries are the #1 HR service request globally. This partnership will address both sides of that problem.

    For employees

    ✓ Real answers, not documents
    Specific, accurate responses to benefits questions, not a 50-page PDF or article.
    ✓ Inside ServiceNow
    Surfaced directly in Employee Center. No new login, no new system.
    ✓ No more waiting
    No ticket queue. No week-long turnaround for a simple question.
     

    For HR teams

    ✓ Fewer queries hitting your desk
    Repetitive benefits questions resolved before they become tickets.
    ✓ Time back for strategic work
    Less manual case handling. More focus on benefits strategy and programme design.
    ✓ Lower cost at scale
    Self-service resolution reduces cost per query as your workforce grows.
    Some of Our co-creators

    Built with and trusted by global teams 
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    MEET ORIGIN

    The world's first Enterprise Benefits Intelligence Platform

    Global enterprises spend hundreds of millions on employee benefits each year, yet most have no single source of truth for what those benefits are, what they cost, or how they're performing.

    Origin changes that. At the heart of the platform is Cuido™, the world's first Artificial Benefits Intelligence, built to query structured, validated data and deliver consistent, auditable answers every time.
    Visibility

    See all your benefits data in one place

    All your global benefits data: from plans, policies, vendors, financing, stakeholders and more, structured and unified in one place.
    Intelligence

    Query benefits across every market

    AI-driven insights to uncover inefficiencies, spot compliance gaps and optimize spend across your global landscape.
    Governance

    Act on renewals, compliance, and cost

    Query data, manage renewals, run comparisons, and drive governance. Turn insight into action across your benefits programme.
     
    CONTACT US

    Want to see what Origin could do for your organization?

    Discover how Origin can transform the way you manage global benefits.

     

     
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